Refund policy
Returns
Customers may return eligible products within 30 days of receiving their order.
To qualify for a return:
- Product must be unused and in original condition.
- Product must be returned in its original packaging.
- Proof of purchase is required.
Non-Returnable Items
The following items cannot be returned:
- Personalized products
- Gift cards
- Opened pet hygiene products
- Clearance or final sale items
Refunds
After receiving and inspecting the returned item, we will notify you of the refund status.
Approved refunds are issued to the original payment method within 5–10 business days.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Contact Information
PetLoom
1504 W Kenwick Ln, Peoria, IL 61614, United States
Phone: +1 (918) 990-9536
Email: help@petloom.info