Shipping policy

Order Processing

Orders are processed within 1–3 business days after payment confirmation.

Delivery Times

Estimated delivery times:

• United States: 5–10 business days
• Canada: 7–15 business days
• Europe: 7–15 business days
• International: 10–20 business days

Delivery times are estimates and may vary depending on location, customs processing, and carrier delays.

Tracking Information

Customers will receive a tracking number via email once their order has been shipped.

Lost or Delayed Packages

PetLoom is not responsible for delays caused by shipping carriers, customs, weather conditions, or incorrect customer information.

Contact Information

PetLoom
1504 W Kenwick Ln, Peoria, IL 61614, United States
Phone: +1 (918) 990-9536
Email: help@petloom.info